FAQs

SHIPPING

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? 

GABRIELLA RAVELLO ships with DHL Worldwide Express and Royal Mail or Hermes locally. Orders are handmade within our studio and should be received within 5-7 business days unless otherwise stated or custom orders. During any sale period shipping and processing times can be delayed due to a high influx of orders. Delivery can be anticipated at around 2 weeks from shipment date.

 

WHAT ARE YOUR SHIPPING RATES?

UK standard 3-5 days FREE

UK Express 1-2 days 5.99

Europe EU 7-10 days 7.99

Europe Non EU 7-10 days 8.99

North America 10-12 days 10.99

Rest of the World 12-14 days 12.99

FREE STANDARD SHIPPING ON ORDERS OVER 100 IN THE UK AND OVER 150 WORLDWIDE

 

THE CHECKOUT WON'T PROCESS MY ORDER. HELP?

We're sorry to hear this! Please try one more time through a different web browser (Chrome, Firefox, etc.). If this still doesn’t work please send us an email to customerservice@gabriellaravello.com with the below details and we will be able to process a manual invoice through Paypal for the purchase.

1 Item to be purchased - style name - colour - size

2 Email address connected to your Paypal account

3 Delivery address for your order

4 Phone number to aid DHL with delivery


WHEN AND HOW OFTEN DO YOU RESTOCK ITEMS?

All GABRIELLA RAVELLO products are produced in limited edition runs and our most popular pieces sell out very quickly. We cannot guarantee that any garments will be restocked in the same colour/print once sold out. If you love something make sure to order to avoid missing out


WHERE ARE YOUR PRODUCTS PRODUCED?

All GABRIELLA RAVELLO garments designed in-house and handmade with love in the UK by our talented team.  


DO YOU DO BRAND/ INFLUENCER COLLABORATIONS?

Yes for sure. We’d love to hear from you!

Just drop us an email at gabriellaravello@gmail.com with the below details if you have them and one of our team will be with you within 7 days of your application!

We will need your

  • Instagram URL
  • Number of Instagram followers
  • Twitter URL
  • Number of Twitter followers
  • Blog URL (if applicable)
  • Full name
  • Address
  • Post Code
  • UK Dress Size

DO YOU HAVE INTERNSHIP OPPORTUNITIES?

We are always on the look our exceptional Interns, please send us your CV and a link/example of your work to gabriellaravello@gmail.com


WHAT IS YOUR RETURNS POLICY?

We are not able to offer an exchange on returned items and all returned items will be refunded once they’ve been received in our studio. If you need a different size or colour of an item, then you’ll need to place a new order.

Please note that all purchases for sale items are final and are non-refundable.

If you would like to complete a return please send us an email within 3 days of receiving delivery with all details (order name, order #, garment to be returned, store credit or refund) to customerservice@gabriellaravello.com We will then respond with authorisation to complete the return and all the details you need to know about the returns process.

Once we send this authorisation we require the return sent back to us in 5 business days with tracking receipt emailed to us for confirmation. If the return is sent after 5 business days we will not be able to accept the return. Please note that all shipping fees that are incurred from the returns process must be covered by the customer, as they are external costs and not included in our garment pricing.


CAN I RETURN UNDERWEAR OR SWIMWEAR / WHAT ITEMS AM I NOT ABLE TO RETURN?

Please choose Underwear, Swimwear and Pierced Jewellery carefully as we are unable to complete any returns on these items due to health standards Gabriella Ravello abides by. We are happy to assist with sizing and garment details pre-purchase to eliminate the need for returns of these items.

 

SIZE GUIDE

Please note this is for reference only.

Please refer to the product description for a more accurate size guidance.

uk sizes

bust

waist

hips

body measurements

cm

inches

cm

inches

cm

inches

4

81

32.5

63

25

89

35.5

6

83.5

33.5

65.5

26

91.5

36.5

8

86

34.5

68

27

94

37.5

10

88.5

35.5

70.5

28

96.5

38.5

12

93.5

37.5

75.5

30

101.5

40.5

14

98.5

39.5

80.5

32

106.5

42.5

16

103.5

41.5

85.5

34

111.5

44.5

18

108.5

43.5

90.5

36

116.5

4